Reference

Terms and Conditions at 0uu India

These terms set out the contract between you and 0uu when you open an account and use our lobby — covering how your account works, what you may…

Applies to all 0uu accountsIndia-region eligibility rulesUPI & Paytm transaction termsAccount security obligationsDispute and closure process

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What These Terms Cover and Where They Apply

0uu Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on 0uu.club you agree to these terms in full. They apply to every action taken inside your account — deposits via UPI, Paytm or PhonePe, withdrawals, game sessions, and any communication you send to our support team. Whether your access is permitted

1
depends on the laws of your location; it is your responsibility to confirm that using 0uu is lawful where you reside. 0uu reserves the right to suspend or close accounts in regions where local law prohibits the service. We may update these terms at any time;
2
the revised version becomes effective when posted, and continuing to use your account after that means you accept the changes. If any clause is found unenforceable under applicable law, the remaining clauses stay in force.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they have been applied to your account, our support team can walk you through the relevant section. Disputes about account actions or transactions are handled through the channels below, and we aim to send a first response within 24 hours of receiving your query.

Team online

Live Chat

Open the chat widget inside your 0uu account to speak with our support team in real time. Available daily; response times are typically under five minutes during active hours.

Email Support

Send a detailed query to our support address if your concern needs a written record. We aim to reply within 24 hours, and all correspondence is logged against your account for reference.

Help Centre

Our on-site help centre contains the full text of these terms, clause-by-clause explanations, and answers to common account-related questions — searchable without logging in.

ACCOUNT SECURITY AND DATA

How 0uu Handles Your Account and Data

We apply account-level security measures and data-handling practices that are set out in these terms and our privacy policy.

Data We Collect

When you open an account we collect your name, contact details and payment identifiers such as your UPI ID or Paytm number. This data is used solely to operate your account, process transactions and verify identity when required.

Cookie Use

We use session and functional cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us see which game rooms are most visited. You can adjust cookie settings through your browser at any time.

Account Security

Your account password is stored as a one-way hash and never visible to our staff. We strongly suggest enabling two-step verification in account settings to prevent unauthorised login from an unrecognised device.

Data Retention

Transaction records and account activity logs are kept for the period required by applicable law. After your account is closed, non-essential data is deleted within 90 days unless a legal hold applies.

Requesting Changes

You may request a copy of your personal data, ask for corrections, or ask for erasure by contacting support via email. We will confirm receipt and complete the request within 30 days subject to any legal obligation to retain records.

Account Closure

You may close your account at any time by contacting support. Pending withdrawals via PhonePe or UPI will be processed before closure is finalised. Outstanding balances are returned to the verified payment method on your account.

Questions About These Terms Answered

The questions below address what these terms mean for your account day to day — from how disputes are handled to what happens when we update the policy. If your question is not listed, contact support and we will point you to the relevant clause.

The same terms apply to all account holders on 0uu. If a specific promotion or feature carries additional conditions, those are shown clearly before you opt in and they sit alongside these terms, not in place of them.

We post a notice on the site and, where possible, send an email to your registered address. If you continue using your account after the effective date of the updated terms, that constitutes acceptance. You may close your account before that date if you do not agree.

Raise the dispute through live chat or email within 30 days of the transaction date. Our team will review your account logs and the relevant payment record — UPI, Paytm or PhonePe — and respond with a decision within five business days.

We may suspend an account immediately if we detect activity that breaches these terms, such as fraudulent transactions or multi-accounting. You will be notified by email and given the opportunity to respond before any permanent closure is carried out.

The current version is always accessible at 0uu.club/terms-conditions/ without needing to log in. The date of the most recent revision is shown at the bottom of that page so you always know which version applies to your account.

Email our support team with your account ID and request type. We will verify your identity against the details on file and deliver the data export within 30 days. The export covers transaction history, login records and the contact details stored on your account.

These terms cover all payment methods including UPI, Paytm and PhonePe. The payment processor's own conditions also apply alongside ours. If there is a conflict between the two, the payment processor's terms govern the payment leg of any transaction.

Terms and Conditions at 0uu India

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How 0uu Handles Your Account and Data

Data We Collect

Cookie Use

Account Security

Data Retention

Requesting Changes

Account Closure

Questions About These Terms Answered

01 Do these terms change when I upgrade or change my account type?

02 What happens if 0uu updates these terms after I have opened an account?

03 How are disputes about transactions handled under these terms?

04 Can my account be suspended without prior notice under these terms?

05 Where can I find the full text of these terms at any time?

06 How do I request a copy of the personal data 0uu holds on my account?

07 Are there separate terms for deposits made via UPI or PhonePe?

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